Welcome to the SRAM Sales Store FAQ page! As fellow cycling enthusiasts, we’ve compiled answers to the most common questions about our premium e-bike components and accessories. Whether you’re upgrading your ride or maintaining your current setup, we’re here to help.

Product Questions

Q: What types of e-bike components do you specialize in?
A: We focus on high-performance e-bike parts including drivetrain components, brake systems, tires & tubes, maintenance tools, and specialized accessories. Our menu reflects our deep expertise in e-bike technology with categories like E-Bike Brake, E-Bike Drivetrain, and E-Bike Maintenance.
Q: How do I know if a component is compatible with my e-bike?
A: Our cycling experts verify compatibility during order processing (1-2 days). For specific questions before ordering, email [email protected] with your bike model and the component you’re considering.
Q: Do you carry complete e-bikes or just components?
A: We offer both! Browse our E-Bikes category for complete electric bicycles and our extensive parts selection for upgrades and replacements.

Shipping & Delivery

Q: What shipping options do you offer?
A: We provide two reliable options:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days with full tracking
– Free Shipping (orders over $50 via EMS): 15-25 business days with basic tracking
Q: How long does order processing take?
A: Our Memphis-based team processes all orders within 1-2 business days, including component compatibility checks and careful packaging.
Q: Do you ship to my country?
A: We ship worldwide except some Asian and remote regions. During checkout, our system will confirm if we can deliver to your location.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day return window from delivery date. Items must be unused in original packaging. Contact [email protected] to initiate returns. Note: Customers cover return shipping unless the item is defective.
Q: My item arrived damaged. What should I do?
A: We take pride in our secure packaging, but if damage occurs, email us immediately at [email protected] with photos of the damage and packaging. We’ll arrange a replacement at no cost to you.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and never store your full payment details on our servers.

Technical Support

Q: I need help installing my new components. Can you assist?
A: While we can’t provide hands-on installation, our cycling-obsessed team can offer general guidance. For complex installations, we recommend consulting a professional bike mechanic to ensure optimal performance and safety.
Q: Do you provide maintenance advice for e-bike components?
A: Yes! Check our E-Bike Maintenance category for tools and care products, and feel free to email specific questions to our support team.

Still Have Questions?

Our dedicated support team is ready to help with any other inquiries. Contact us at [email protected] and we’ll respond within 24 hours (excluding weekends).

Ride further, ride smarter, and we’ll see you on the road or trail!