Privacy Policy

Welcome to SRAM Sales Store (“we”, “us”, or “our”) at bikessalestore.com. We specialize in premium e-bike components and accessories, serving cycling enthusiasts worldwide (excluding some Asian and remote regions). Your privacy is as important to us as the precision of our disc brake systems. This Privacy Policy explains how we collect, use, protect, and share information when you use our website.

1. Information We Collect

To provide our e-bike components and services, we collect:

• Personal Information: When you make purchases (adaptors, anti-puncture foam, e-bike drivetrains, etc.), we collect name, email, shipping address (661 Freed Drive, MEMPHIS, US 79245), payment details (processed securely), and phone number.
• Technical Data: IP address, browser type, device information, and usage patterns when browsing our e-bike product categories.
• Communication Data: Emails sent to [email protected] or through our contact forms.

2. How We Use Your Information

Like precision e-bike maintenance, we use data carefully for:

• Processing orders of e-bike components (brake pads, tires, forks, etc.)
• Providing customer support for technical e-bike inquiries
• Improving our product offerings and website experience
• Sending order confirmations and shipping updates (no marketing without consent)
• Preventing fraud and ensuring payment security (PCI DSS compliant)

3. Data Sharing & Disclosure

We share data with the same discretion as selecting e-bike drivetrain components:

• Payment Processors: To complete transactions (Visa, MasterCard, JCB, PayPal)
• Shipping Providers: Only necessary delivery information
• Legal Requirements: When required by law or to protect our business
• Service Providers: Companies helping with website operations (under strict confidentiality)

We never sell your data to third-party marketers.

4. Data Storage & Security

We protect your data with the same rigor as our military-grade payment encryption:

• 256-bit SSL encryption for all transactions
• Tokenization ensures card details are never stored on our servers
• Regular security audits of our systems
• Data stored only as long as necessary for e-bike component orders and legal requirements

5. Your Rights

You control your data like adjusting your e-bike saddle:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request erasure where applicable
• Objection: Opt-out of specific processing
• Portability: Request transfer of your data

Contact [email protected] to exercise these rights.

6. Cookies & Tracking Technologies

Our website uses cookies as precisely as e-bike tools:

• Essential Cookies: Necessary for checkout functionality (e.g., shopping cart for brake pads or e-bike racks)
• Analytics Cookies: Help us improve site performance (anonymous data)
• Preference Cookies: Remember your settings (like currency preference)

You can manage cookies through your browser settings, though this may affect some e-bike shopping features.

7. International Data Transfers

As a global e-bike components retailer (excluding some regions), data may be transferred internationally with appropriate safeguards in place.

8. Children’s Privacy

Our e-bike components and services are not intended for children under 16. We do not knowingly collect their data.

9. Policy Updates

We may update this policy as our e-bike product line evolves. Changes will be posted here with a new “Last Updated” date.