Welcome to SRAM Sales Store (bikessalestore.com). These Terms and Conditions govern your use of our website and purchases of our premium e-bike components and accessories. By accessing our site or making a purchase, you agree to these terms.
1. Website Use and Intellectual Property
1.1 Access and Eligibility
Our website is intended for customers aged 18+ purchasing e-bike components for personal or professional use. You agree to provide accurate information when creating an account or making purchases.
1.2 Intellectual Property
All content on this site (logos, product designs, text, images) is the property of SRAM Sales Store or our suppliers and protected by international copyright laws. Unauthorized use is strictly prohibited.
2. Products and Services
2.1 Product Range
We specialize in premium e-bike components including but not limited to:
- E-Bike Drivetrain and Maintenance products
- Disc Brakes and Brake Pads
- E-Bike Tires & Tubes with Anti-Puncture Foam
- E-Bike Accessories (Backpacks, Racks, Saddles)
- E-Bike Tools and Wheels
2.2 Product Descriptions
We make every effort to display product colors and specifications accurately, but actual colors may vary slightly due to monitor settings. Technical specifications are provided by manufacturers.
2.3 Product Availability
All products are subject to availability. We reserve the right to discontinue products without notice.
3. Orders and Payments
3.1 Order Process
Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation email with tracking information.
3.2 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
3.3 Pricing
All prices are in USD. We reserve the right to adjust prices due to market conditions or supplier changes, though this won’t affect confirmed orders.
3.4 Shipping
We ship worldwide (excluding some Asian countries and remote areas). Options:
- Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
- Free Shipping: Orders over $50 via EMS (15-25 business days)
4. Returns and Refunds
4.1 Return Policy
You may return most items within 15 days of receipt if:
- Item is unused in original packaging
- Proof of purchase is provided
- Non-returnable items: Brake Pads, E-Bike Tires & Tubes, Anti-Puncture Foam, and E-Bike Saddles (unless defective)
4.2 Return Process
Email [email protected] with:
- Subject: “Return/Exchange Request – Order #[Number]”
- Product name and reason
- For exchanges: specify replacement
- Photo if applicable
4.3 Refunds
Refunds are issued to original payment method:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
5. Customer Responsibilities
5.1 Accurate Information
You must provide accurate shipping and payment information. We’re not responsible for delays due to incorrect addresses.
5.2 Product Use
E-bike components should be installed by qualified professionals. Improper installation voids warranties.
5.3 Compliance
You’re responsible for complying with local laws regarding e-bike component use in your area.
6. Liability Limitations
6.1 Product Liability
Our liability is limited to the product’s purchase price. We’re not liable for:
- Consequential damages from product use
- Improper installation or maintenance
- Modifications to original products
6.2 Website Use
We’re not liable for:
- Temporary website unavailability
- Technical issues beyond our control
- Third-party content linked from our site
7. General Provisions
7.1 Changes to Terms
We may update these terms periodically. Continued use after changes constitutes acceptance.
7.2 Governing Law
These terms are governed by Tennessee state laws.
7.3 Contact
For questions: [email protected] (response within 24 hours on weekdays).
At SRAM Sales Store, we’re committed to your satisfaction with our premium e-bike components, backed by the same precision and reliability as our renowned disc brake systems.